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 #1 Shift Scheduling Software for Customer Support team

  • Reduce the time spent on scheduling by 80%
  • Create optimized schedules with automation in minutes
  • 1-click integrations to your existing tools
  • Generate accurate forecasts to hit your targets
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Loved by industry leading support teams

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The Surfboard Advantage

Enjoy a seamless scheduling experience

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Easy, free setup

Connect to all of your existing systems with our one-click integrations.

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One single view

No spreadsheets, one simple platform. Control your forecasting, shift plans, schedule and time-off, all in one place.

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Smart automation

Set up shift plans in a few clicks. Enjoy a 75% reduction in planning time with our automated scheduling.

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Forecasting

Don't schedule in a silo. Connect your forecasts for accurate staffing across all your channels, and hit your SLA and cost targets.

KatKin
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Rated 4.6/5 capture logo
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Rated 4.7/5 software logo
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Rated 4.6/5 getapp logo

Modern scheduling with Surfboard

Integrations

Seamlessly connect your systems

  • Surfboard connects with your existing systems, making it your single source of truth.
  • Connect your HRIS, Telephony, payroll, CRM, and time off systems.
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Forcasting

Forecast for any scenario

  • Surfboard connects to your existing systems and understands your inflows to give you an accurate forecast 12 weeks into the future.
  • Plan for staffing across different channels using our configurable forecasting engine.
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Scheduling

Schedule in minutes

  • Automate manual scheduling, giving you more time to do impactful work, such as improving SLAs and developing your team.
  • No need to toggle around spreadsheets to account for availability, time zone and contracted hours. Surfboard will take care of it all.
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Intra-day activity planning

Unlock team performance

  • Control the distribution of activities across your team so that it is fair for your agents and you always meet your hourly staffing requirements.
  • Surfboard improves agents' lives and ensures you consistently hit your SLA and cost goals!
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Communication

Always keep your team notified

  • Surfboard integrates with Slack. Messaging, notifications and shift reminders empowering your team to stay connected and on top of their tasks throughout the day
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Testimonials

Why teams love Surfboard's best in class scheduling

"Thanks to Surfboard, we enjoy automated schedules, tasks, and shift rotations. The team loves how user-friendly it is. We have 30+ agents and handle multiple tasks and channels daily. We’re happy to be a part of the scheduling world revolution."

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SCHEDULING EXECUTIVE, WOLF & BADGER Maja Basinska

“Integrating Surfboard took minutes once connected. We can now spend less time worrying about forecasting and scheduling. I genuinely believe Surfboard is game-changing and ultimately a must-have for start-ups once they drift into 15+ seats.”

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HEAD OF CUSTOMER EXPERIENCE, KATKIN Luke Bishop

"Forecasting was easily the most time-consuming task, which became increasingly complex during a year of extraordinary growth. Surfboard has made this process much quicker & more efficient by providing a solution compatible with our existing process & ready to evolve with our needs."

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CUSTOMER DELIGHT MANAGER, BLOOM & WILD Caitlin Macrae

Pricing that suits your team

Starters

$10

month per seat,

billed annually

  • tick Shift planning
  • tick Reporting
  • tick Clock in / clock out
  • tick Overtime
  • tick Time off integration
  • tick Timezone management
Get started
Most popular

Scalers

$15

month per seat,

billed annually

  • star Everything in starters, plus:
  • tick Intraday scheduling
  • tick Slack notifications
  • tick Google Calendar integration
  • tick Staffing coverage calculations
Get started

Professional

Ask us

Gen in touch

  • star Everything in scalers, plus:
  • tick Integrations to ticketing and telephony systems
  • tick Forecasting by custom channel
  • tick Dedicated customer success manager
  • tick Monthly business review
Get a quote

Choose ease over clutter

Easier to use, simpler to onboard and fairer to teams.

Improve service levels without sacrificing team morale

Get a Demo
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Schedule a Personalised Demo