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Top alternative to Tymeshift 

Don’t limit yourself to one integration

Need a new tool for scheduling shifts for your customer support teams? Tymeshift only integrates with Zendesk, while Surfboard offers multiple no-code integrations. Choose Surfboard for smart shift scheduling with a seamless user experience. 

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80%

Reduction in time spent scheduling

40%

Reduction in time spent planning your support team

30%

Improvement in team productivity

Loved by industry leading support teams

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Surfboard vs. Tymeshift

 
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Tymeshift (1)

Team scheduling

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No set up fees

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Seamless Integrations with Existing Systems

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Integrate with all providers + Slack, Google & your HRIS

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Custom forecasting based on how ticketing systems are set up

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Intuitive and easy to use interface

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Round robin scheduling

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Automate timezone management

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Connects to existing time off systems

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Easy to customise shift planning

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Slack integrations for messaging and notifications

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Why pay 30% more for half the features?.

Size of Your Support Team
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500

image-png Surfboard Pro                  $23

How is this calculated?

  • User license - $30 per user per month
  • Built for support teams
  • Modern UX
  • Intelligent automations
  • Exhaustive integrations
Get a Demo

Tymeshift                        $30

How is this calculated?

  • User license - $30 per user per month
  • Clunky user experience
  • Only integrates into Zendesk
  • Limited integrations

 

That’s where Surfboard comes in

We take away the chaos and pain of scheduling your support team. Have the right people, in the right place at the right time to achieve your SLA’s and cost goals.

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svg INTEGRATE

Connect your existing tools

Connect your ticketing platform

Easily connect your existing platforms to start forecasting from day 1, with no dev-time needed.

Link time off calendars

Connect your HR systems and calendars with one click to integrate your team’s time off in Surfboard.

SETUP

Customise everything

Build forecasts the way you want them

Simple but powerful filtering allows you to group your tickets to reflect your customer channels or how your team is structured.

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Set up in hours, not months.

Fully customisable activities

Automatically schedule service and non service tasks to ensure your team have time for admin, training or development.

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Ultra flexible shift patterns

Create custom shift patterns and plans for all your team’s needs across the year, including rotations and round robins.

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AUTOMATE

Be good busy

Detailed ticket and staffing forecasts

Get accurate ticketing and staffing forecasts 12 weeks in advance to plan more efficiently.

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33%

Improvement in forecasting

Granular forecasts have improved our customers’ ability to plan for peaks and manage outsourcing.

75%

Reduction in planning time

Automated schedules have reduced the time our customers spend on planning and scheduling their team.

Schedule your team automatically

Intelligently combine forecasts, and team settings to automatically schedule shifts and daily activities in a fair and balanced way.

LEARN MORE
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“Surfboard helps us organise ourselves better, cover all our
responsibilities and provide better service to our customers.
Additionally, we used to manually manage scheduling ourselves and now
Surfboard manages most of it, saving us time in both creating and
making changes.”

Marina Romero, Customer Love Manager, Freshly Cosmetics

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Rated 4.6/5 capture logo
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Rated 4.7/5 software logo
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Rated 4.6/5 getapp logo

Get Surfboard

Because your support team deserves the best.

  • Intelligent automations
  • Fair pricing
  • Comprehensive integrations
Get a Demo
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Schedule a Personalised Demo