Top alternative to Tymeshift
Don’t limit yourself to one integration
Need a new tool for scheduling shifts for your customer support teams? Tymeshift only integrates with Zendesk, while Surfboard offers multiple no-code integrations. Choose Surfboard for smart shift scheduling with a seamless user experience.

80%
Reduction in time spent scheduling
40%
Reduction in time spent planning your support team
30%
Improvement in team productivity
Loved by industry leading support teams





Surfboard vs. Tymeshift
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Team scheduling
No set up fees
Seamless Integrations with Existing Systems
Integrate with all providers + Slack, Google & your HRIS
Custom forecasting based on how ticketing systems are set up
Intuitive and easy to use interface
Round robin scheduling
Automate timezone management
Connects to existing time off systems
Easy to customise shift planning
Slack integrations for messaging and notifications
Why pay 30% more for half the features?.
Surfboard Pro $23
How is this calculated?
- User license - $30 per user per month
- Built for support teams
- Modern UX
- Intelligent automations
- Exhaustive integrations
Tymeshift $30
How is this calculated?
- User license - $30 per user per month
- Clunky user experience
- Only integrates into Zendesk
- Limited integrations
That’s where Surfboard comes in
We take away the chaos and pain of scheduling your support team. Have the right people, in the right place at the right time to achieve your SLA’s and cost goals.

INTEGRATE
Connect your existing tools
Connect your ticketing platform
Easily connect your existing platforms to start forecasting from day 1, with no dev-time needed.
Link time off calendars
Connect your HR systems and calendars with one click to integrate your team’s time off in Surfboard.
SETUP
Customise everything
Build forecasts the way you want them
Simple but powerful filtering allows you to group your tickets to reflect your customer channels or how your team is structured.

Set up in hours, not months.
Fully customisable activities
Automatically schedule service and non service tasks to ensure your team have time for admin, training or development.
Ultra flexible shift patterns
Create custom shift patterns and plans for all your team’s needs across the year, including rotations and round robins.
AUTOMATE
Be good busy
Detailed ticket and staffing forecasts
Get accurate ticketing and staffing forecasts 12 weeks in advance to plan more efficiently.

33%
Improvement in forecasting
Granular forecasts have improved our customers’ ability to plan for peaks and manage outsourcing.
75%
Reduction in planning time
Automated schedules have reduced the time our customers spend on planning and scheduling their team.
Schedule your team automatically
Intelligently combine forecasts, and team settings to automatically schedule shifts and daily activities in a fair and balanced way.

“Surfboard helps us organise ourselves better, cover all our
responsibilities and provide better service to our customers.
Additionally, we used to manually manage scheduling ourselves and now
Surfboard manages most of it, saving us time in both creating and
making changes.”
Marina Romero, Customer Love Manager, Freshly Cosmetics

Get Surfboard
Because your support team deserves the best.
- Intelligent automations
- Fair pricing
- Comprehensive integrations
