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Top alternative to Playvox 

Get started in days, not months with smart shift scheduling 

Playvox has a complicated onboarding process. Choose Surfboard for smart support team scheduling, and start automating shift scheduling and forecasting within a few days

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80%

Reduction in time spent scheduling

40%

Reduction in time spent planning your support team

30%

Improvement in team productivity

Loved by industry leading support teams

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Surfboard vs. Playvox

 
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Team scheduling

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Seamless Integrations with Existing Systems

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No set up fees

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Onboarding in less than 7 days

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Dedicated customer support with quick response times

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Intuitive & User Friendly Interface

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Easy to customise shift planning

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Slack integrations for messaging and notifications

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That’s where Surfboard comes in

We take away the chaos and pain of scheduling your support team. Have the right people, in the right place at the right time to achieve your SLA’s and cost goals.

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svg INTEGRATE

Connect your existing tools

Connect your ticketing platform

Easily connect your existing platforms to start forecasting from day 1, with no dev-time needed.

Link time off calendars

Connect your HR systems and calendars with one click to integrate your team’s time off in Surfboard.

SETUP

Customise everything

Build forecasts the way you want them

Simple but powerful filtering allows you to group your tickets to reflect your customer channels or how your team is structured.

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Set up in hours, not months.

Fully customisable activities

Automatically schedule service and non service tasks to ensure your team have time for admin, training or development.

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Ultra flexible shift patterns

Create custom shift patterns and plans for all your team’s needs across the year, including rotations and round robins.

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AUTOMATE

Be good busy

Detailed ticket and staffing forecasts

Get accurate ticketing and staffing forecasts 12 weeks in advance to plan more efficiently.

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33%

Improvement in forecasting

Granular forecasts have improved our customers’ ability to plan for peaks and manage outsourcing.

75%

Reduction in planning time

Automated schedules have reduced the time our customers spend on planning and scheduling their team.

Schedule your team automatically

Intelligently combine forecasts, and team settings to automatically schedule shifts and daily activities in a fair and balanced way.

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“Surfboard helps us organise ourselves better, cover all our
responsibilities and provide better service to our customers.
Additionally, we used to manually manage scheduling ourselves and now
Surfboard manages most of it, saving us time in both creating and
making changes.”

Marina Romero, Customer Love Manager, Freshly Cosmetics

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Get Surfboard

Because your support team deserves the best.

  • Intelligent automations
  • Fair pricing
  • Comprehensive integrations
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