Top alternative to Playvox
Get started in days, not months with smart shift scheduling
Playvox has a complicated onboarding process. Choose Surfboard for smart support team scheduling, and start automating shift scheduling and forecasting within a few days
Reduction in time spent scheduling
Reduction in time spent planning your support team
Improvement in team productivity
Loved by industry leading support teams
Surfboard vs. Playvox
That’s where Surfboard comes in
We take away the chaos and pain of scheduling your support team. Have the right people, in the right place at the right time to achieve your SLA’s and cost goals.
Connect your existing tools
Connect your ticketing platform
Easily connect your existing platforms to start forecasting from day 1, with no dev-time needed.
Link time off calendars
Connect your HR systems and calendars with one click to integrate your team’s time off in Surfboard.
Build forecasts the way you want them
Simple but powerful filtering allows you to group your tickets to reflect your customer channels or how your team is structured.
Set up in hours, not months.
Fully customisable activities
Automatically schedule service and non service tasks to ensure your team have time for admin, training or development.
Ultra flexible shift patterns
Create custom shift patterns and plans for all your team’s needs across the year, including rotations and round robins.
Be good busy
Detailed ticket and staffing forecasts
Get accurate ticketing and staffing forecasts 12 weeks in advance to plan more efficiently.
Improvement in forecasting
Granular forecasts have improved our customers’ ability to plan for peaks and manage outsourcing.
Reduction in planning time
Automated schedules have reduced the time our customers spend on planning and scheduling their team.
Schedule your team automatically
Intelligently combine forecasts, and team settings to automatically schedule shifts and daily activities in a fair and balanced way.
“Surfboard helps us organise ourselves better, cover all our
responsibilities and provide better service to our customers.
Additionally, we used to manually manage scheduling ourselves and now
Surfboard manages most of it, saving us time in both creating and
Marina Romero, Customer Love Manager, Freshly Cosmetics
Because your support team deserves the best.
- Intelligent automations
- Fair pricing
- Comprehensive integrations