Assembled is complex and rigid, Surfboard is built to simplify support operations

Get an in-depth product demo to see how Surfboard and help you save time, ensure compliance, and help you hit your service levels

40%

Reduction in time spent planning your support team

80%

Reduction in time spent scheduling

30%

Improvement in team productivity

Loved by industry leading support teams

Surfboard vs. Assembled (core package)

Team scheduling

No set up fees

Unlimited integrations to ticketing and telephony systems

Adherence reporting for Zendesk, Intercom and Dixa

Intraday activity scheduling that match exactly how your team works

Slack integrations for messaging and notifications

Timesheets exportable for payroll

Onboarding in less than one week

Time and attendance reporting

Surfboard is 35% cheaper than Assembled with a more intuitive product.

Size of Your Support Team

500

Surfboard Pro $30

How is this calculated?

Unlimited integrations including to all commonly used time off / HRIS providers
Custom channel forecasting included
Seamless agent features including time and attendance reporting
Dedicated account manager (Scaler and Pro customers)

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Assembled Pro $40

How is this calculated?

Account manager not included for Pro customers
Custom channel forecasting not included
Limited agent functionality
Cluttered user interface
Extensive manual adjustments in scheduling

That’s where Surfboard comes in

We take away the chaos and pain of scheduling your support team. Have the right people, in the right place at the right time to achieve your SLA’s and cost goals.

INTEGRATE

Connect your existing tools

Connect your ticketing platform

Easily connect your existing platforms to start forecasting from day 1, with no dev-time needed.

Link time off calendars

Connect your HR systems and calendars with one click to integrate your team’s time off in Surfboard.

SETUP

Customise everything

Build forecasts the way you want them

Simple but powerful filtering allows you to group your tickets to reflect your customer channels or how your team is structured.

Set up in hours, not months.

Fully customisable activities

Automatically schedule service and non service tasks to ensure your team have time for admin, training or development.

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Ultra flexible shift patterns

Create custom shift patterns and plans for all your team’s needs across the year, including rotations and round robins.

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AUTOMATE

Be good busy

Detailed ticket and staffing forecasts

Get accurate ticketing and staffing forecasts 12 weeks in advance to plan more efficiently.

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33%

Improvement in forecasting

Granular forecasts have improved our customers’ ability to plan for peaks and manage outsourcing.

75%

Reduction in planning time

Automated schedules have reduced the time our customers spend on planning and scheduling their team.

Schedule your team automatically

Intelligently combine forecasts, and team settings to automatically schedule shifts and daily activities in a fair and balanced way.

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“Surfboard helps us organise ourselves better, cover all our
responsibilities and provide better service to our customers.
Additionally, we used to manually manage scheduling ourselves and now
Surfboard manages most of it, saving us time in both creating and
making changes.”

Marina Romero, Customer Love Manager, Freshly Cosmetics

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Rated 4.7/5

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Choose ease over clutter

Easier to use, simpler to onboard and fairer to teams. Improve service levels without sacrificing team morale.