#1 Customer support scheduling software

Create efficient schedules with ease – hit SLAs with a happy customer support team.

  • Seamless customer support scheduling and forecasting.
  • Agent scheduling in contact centres and BPOs.
  • WFM for support teams ready to upgrade from spreadsheets.
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Group 145

Automate global scheduling with one-click, ditch the spreadsheets.

Generate detailed daily activity schedules for each agent. Automate your scheduling across days, weeks and months. Sync with the forecasts to ensure you have the right coverage to meet your targets, every day.

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Simpler

Actionable and digestible data 

Data designed to identify patterns and holistically enhance team performance, rather than drilling down into isolated gaps, individual tickets, or incidents.

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Fairer

Automated and efficient scheduling. That’s fairer too.

Automated shift and activity allocation, with fairness baked in, drastically reducing scheduling time. Simplify international team management with seamless timezone support.

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Smarter

Empower your team with improved tools for flexibility

Collect and action employee feedback on schedule satisfaction. Give agents the power to swap shifts, submit their working availability or change their schedule.

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Seamlessly integrate your tech stack

Forecasting via multiple ticketing and telephony systems and time-off sync via HRIS platforms. Improve team efficiency with an extensive suite of integrations.

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An investment that pays off

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Hear it from our customers

"Great product, great service, great results. We are able to support our customers efficiently and effectively. When you want to make updates or create new schedules everything works the way it's supposed to."

VP OF CUSTOMER SUPPORT, DRIFT Ben Gardner

"Before, we were managing our contact centre schedules using Excel spreadsheets and spending hours preparing and updating them. Surfboard allows us to prepare schedules really easily and provides a clear, user friendly interface for agents."

RESOURCE AND PLANNING MANAGER, CUCKOO Kate Bick

"Surfboard has been a godsend at hometree. It has saved us time when recruting and building new shifts. The team use it daily and enoy the functionality of it. The team at Surfboard, take feedback really well when I give it and will look to always improve the service provided."

CUSTOMER CARE TEAM LEAD, HOMETREE Donna Cartwright

Take your team to the next level

Ready to see why companies like Bloom & Wild, Beauty Pie, Cleo AI and Drift chose us?

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